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Support available following the tragic Bondi Junction incident

Written by Media Release

Support available following the tragic Bondi Junction incident

Dear Reader,

Our community is in shock following the harrowing incident at Bondi Junction on Saturday. Words cannot describe the horror. Our hearts go out to the victims, their families, and friends.

I also want to extend my deepest thanks to the first responders who attended the scene and the active bystanders who risked their own lives providing assistance to others.

“When I attended the Bondi Junction memorial that sprung up on Sunday I could feel the raw emotion.”

Many across our community will have been impacted either directly or indirectly and it is totally understandable to be struggling right now.

I am reaching out to you because I want everyone across our community to know that there is support out there. No one should feel that they are alone.

Please find here and below information which may be of assistance to you or someone you know.

Michael Daley MP
Member for Maroubra

Overview of support:

– NSW Police have assigned a Family Liaison Officer to support each impacted family of the deceased.

– Victims can access support through the NSW Government’s Victims Support Scheme. Please see below for more detailed information.

– Westfield is providing mental health and counselling support for their staff, retailers and customers by phone, online and in person.

– NSW Health have specialist disaster-trained clinicians at Bondi Junction.

– The NSW Mental Health Line is available 24/7, with specialist staff available to speak to anyone affected by the attack. Call 1800 011 511.

– Members of the community can also contact Lifeline on 13 11 14 or Beyond Blue on 1300 22 4636.

– Mental health services have also been activated for first responders.

Helping children and young people cope with traumatic events:

Extreme and distressing events like community violence are powerful and upsetting. Many people can have strong emotional or physical reactions like sadness, shock, fear, anger, confusion and exhaustion. Over the coming weeks, you and your child may be affected in many ways, as each person will react differently. Feelings of distress are normal and to be expected after a traumatic event.

What can parents and carers do?

Caregivers and family members can help by creating a safe and supportive environment, remaining as calm as possible, and reducing stressors. Children and adolescents need to know that their family members love them and will do their best to take care of them. Reassure children that they are safe and help create a sense of security.

Talk honestly and openly about the event in an age appropriate way

– Provide truthful but simple information that will help them understand what is fact and what is fiction. There is no need to share too much detail.

– Provide children with simple, concrete answers to their questions. If you cannot answer the question, it is okay to say, “I don’t know how to answer that”, “we may never know the answer to that”, “perhaps we can find someone to help us”.

– Let children know they can talk whenever they are ready, ask any question they have, and that the door to is always open. Children will move at their own pace through grief just like adults do.

Provide children and young people with opportunities to express their feelings

– Encourage children and young people to talk about their thoughts and feelings – but don’t force them to. You may need to open the conversation for young children. Help children and young people to put words to feelings.- Let them talk, write, or draw pictures about the event and their feelings.

– Validate the sadness or other feelings your child expresses, encouraging them to come to you.

– Limit exposure to repetitive news reports about traumatic events

– Adults can shield young children from traumatic events by not letting them see or hear media reports or overhear adult conversations about the events.

– If older children are viewing media stories of distressing events, it is best to watch with them.

Reassure children they are safe and respond to their needs to feel secure

– Let them sleep in your room (for a short time) or sleep with a light on if they are having trouble sleeping.

– Try to stick to routines, such as reading bedtime stories, eating dinner together, and playing games.

– Help them feel in control by letting them make some decisions for themselves, such as choosing their meals or picking out their clothes.

Look out for possible stress reactions

– Watch out for signs of stress in yourself and others and seek extra support if things become overwhelming. This includes talking about your feelings.

– Pay attention to sudden changes in behaviours, speech, language use, or strong emotions.

-Contact a health care provider if new problems develop, particularly if any of the following symptoms occur for more than a few weeks:

  • Having flashbacks (reliving the event)
  • Having a racing heart and sweating
  • Being easily startled
  • Being emotionally numb
  • Being very sad or depressed

Children’s Help Services

Mental Health Line: 1800 011 511 – A 24/7 phone line staffed by mental health professionals that can direct individuals to local support services.

Kids Helpline: 1800 55 1800 – A free, confidential service that provides online or phone counselling for children and young people.

Lifeline: 13 11 14 – 24-hour crisis support for people experiencing a crisis or suicidal distress

Headspace: 1800 650 890 – A local mental health support service for young people and their families, with a focus on early intervention.

13YARN: 13 92 76 – Free crisis counselling support for Aboriginal & Torres Strait Islander peoples

Q Life: 1800 184 527 – Anonymous and free peer support for the LGBTIQ+ community.

Victims Support Scheme

The Victims Support Scheme provides counselling, financial assistance and a recognition payment to victims of an act of violence in NSW.
Support is available through the scheme for the families of those who have lost their lives and those who have been affected by the violent acts at Bondi Junction.

What support is available?

Who can access victims support?

The type of support available for those who have been impacted by the acts of violence at Bondi Junction will depend on their situation.

Primary victims who have been injured:

  • Counselling
  • Financial assistance for immediate needs
  • Financial assistance for economic loss
  • A recognition payment.

Secondary victims who are witnesses can access counselling.

A parent, step-parent or guardian of a child who was injured can access financial assistance for economic loss that directly resulted from the act of violence, and counselling.

Family victims (an immediate family member of a homicide victim) can access:

  • counselling
  • financial assistance for immediate needs
  • financial assistance for justice-related expenses
  • financial assistance to help with funeral expenses of the victim
  • Eligible family victims may also receive a recognition payment.

A relative of a homicide victim, not considered a family victim, who is affected by the victim’s death (extended family member) can access counselling.

For more information on how to access support

A dedicated phone line for victims of the Bondi Junction incident has been established. Please call 1800 019 123 from 9am to 5pm, Monday to Friday.

Helpful resources

Public condolences and memorials

The people of NSW are invited to come together and sign an online condolence book in honour of those affected.

We appreciate the outpouring of love and sympathy that’s being expressed by members of the community who have been leaving flowers at Oxford Street Mall, however we do ask people to be mindful.

Sign the condolence book.

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