| Following meteorology advice and conducting all necessary safety checks, we are pleased to confirm Virgin Australia has resumed operations in Brisbane, Gold Coast, Sunshine Coast, and Ballina following the passing of Ex-Tropical Cyclone Alfred. Safety remains our top priority, and our team of meteorologists are continuing to closely monitor conditions for any further impacts from the system, including wind and rainfall.
We understand this is a challenging time for many people, including for some of our guests who are booked to travel on Virgin Australia services. With this in mind, we are making it easier for people impacted by Ex-Tropical Cyclone Alfred to change their travel plans.
Resumption of operations
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Brisbane, QLD (BNE) – Flights resumed from 10:00am AEST Sunday (9 March). This includes our domestic and international operations. |
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Gold Coast, QLD (OOL) – Flights resumed from 12:20pm AEST Sunday (9 March). This includes our domestic and international operations. |
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Sunshine Coast, QLD (MCY) – Flights resumed from 8:45am AEST Sunday (9 March). |
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Ballina, NSW (BNK) – Flights resumed from 12:35pm AEDT Sunday (9 March). |
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Information for guests booked to travel
Guests who were scheduled to travel, or have upcoming travel on Virgin Australia services to or from Ballina, Brisbane, Bundaberg, Gold Coast and Sunshine Coast airports from Tuesday, 4 March to Sunday, 16 March (inclusive) may choose to move their flight to a new date within 14 days of the original departure date) free of charge. Alternatively, guests may cancel and request a travel credit by contacting their travel management company or our Guest Contact Centre on 13 67 89. Guests should also check their fare rules for other cancellation options. This timeframe has been extended based on meteorology advice and to reflect the continued impacts of Ex-Tropical Cyclone Alfred.
The original ticket must have been issued on or before Friday, 7 March 2025. Moving to a new flight is subject to availability.
Guests whose flights have been cancelled as a result of the cyclone will be able to rebook onto the next available Virgin Australia service, or request a travel credit or refund. |
