How much compensation can you get from Qantas ?
*Payments to affected consumers” is an exerpt from the ACCC Media Release HERE :
Qantas agrees to $20m payments to customers and $100m penalty for misleading consumers
Qantas will facilitate payments to 86,597 consumers who, between 21 May 2021 and 26 August 2023, booked, or were re‑accommodated on, a domestic or international flight scheduled to depart between 1 May 2022 until 10 May 2024 after Qantas had already decided to cancel it.
The total value of the payment scheme is expected to be approximately $20 million.
Qantas (ASX: QAN) has admitted that it misled consumers by advertising tickets for tens of thousands of flights it had already decided to cancel, and by cancelling thousands more flights without promptly telling ticketholders of its decision, after court action by the ACCC.
As part of an agreement announced today, the ACCC and Qantas will ask the Federal Court to impose a penalty of $100 million on Qantas for breaching the Australian Consumer Law.
Qantas has also agreed in a court-enforceable undertaking to pay about $20 million to more than 86,000 customers who were sold tickets on flights that Qantas had already decided to cancel, or in some cases who were reaccommodated on these flights after their original flights were cancelled.
Qantas will pay $225 to domestic ticketholders and $450 to international ticketholders. These payments are on top of any remedies these consumers already received from Qantas, such as alternative flights or refunds.
“We are pleased to have secured these admissions by Qantas that it misled its customers, and its agreement that a very significant penalty is required as a result of this conduct. The size of this proposed penalty is an important milestone in enforcing the Australian Consumer Law,” ACCC Chair Gina Cass-Gottlieb said.
Qantas will contact affected consumers to inform them about the payment scheme by 10 July 2024, and consumers should direct queries about the scheme to Qantas. Consumers will receive communications from Qantas and Deloitte Australia, which is administering the payments on behalf of Qantas, via email and text message, providing information on accessing a portal to facilitate the payment.
Consumers should be aware of scammers pretending to make contact on behalf of Qantas or Deloitte. Consumers should only provide their personal information through the official claims portal, and not to anyone else.
The undertaking offered by Qantas, and accepted by the ACCC, is available online at Qantas Airways Ltd.
